Privacy Policy

Loffa Interactive Group, Inc. ("Loffa," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products and services, or otherwise interact with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and mailing address when you fill out forms, request demos, or contact us.
• Account Information: Login credentials, user preferences, and profile information when you create an account on our platform.
• Transaction Data: Information related to your use of our products, including settlement data, trade information, and compliance records processed through our platform.
• Communications: Records of your correspondence with us, including support tickets, emails, and phone calls.

Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Network Information: IP address, internet service provider, and general geographic location.
• Log Data: Access times, error logs, and referring URLs.

2. How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our products and services, including processing settlement transactions and generating compliance reports.
• Communication: To respond to your inquiries, send service-related notifications, and provide customer support.
• Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.
• Compliance: To comply with applicable laws, regulations, and legal processes, including SEC, FINRA, and DTCC requirements.
• Analytics: To understand how our services are used and to improve our products, website, and user experience.
• Marketing: With your consent, to send promotional communications about our products and services. You may opt out at any time.

3. Data Security

We implement industry-leading security measures to protect your personal information, including:

• AES-256 encryption for data at rest and TLS 1.3 encryption for data in transit.
• SOC 2 Type II certified controls for security, availability, and confidentiality.
• ISO 27001 and ISO 27018 certified information security management systems.
• Multi-factor authentication, role-based access control, and comprehensive audit logging.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Data hosted in secure, geographically distributed data centers with 24/7 monitoring.

While we take every reasonable precaution to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We may share your information with trusted third parties in the following circumstances:

• Service Providers: We work with vendors who assist in operating our platform, including cloud hosting providers (Microsoft Azure, Amazon Web Services), data center operators, and analytics services. These providers are contractually obligated to protect your data.
• Financial Industry Partners: In connection with our settlement services, we may share transaction data with clearing houses, depositories (such as DTCC), and other financial intermediaries as required by the settlement process.
• Legal Requirements: We may disclose information when required by law, regulation, subpoena, court order, or other governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality, such as authentication and security.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve the user experience.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality of our website.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and contractual retention requirements.
• Portability: Request a machine-readable copy of your personal information.
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Restriction: Request that we limit the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and applicable regulatory requirements. Financial transaction records are retained in accordance with SEC and FINRA record-keeping requirements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Loffa Interactive Group, Inc.
Scottsdale, AZ
Phone: 480-405-9662
Email: info@loffa.com
Web: www.loffa.com/contact