Security

We understand how important the security and privacy of your data is.
We are committed to providing our customers with a highly secure and reliable environment for its cloud-based application. We have therefore developed a security model that covers all aspects of cloud-based Loffa Interactive systems.

The security model and controls are based on international protocols and standards and industry best practices, such as ISO/IEC 27001, the standard for information security management systems (ISMS) and ISO/IEC 27018 , Security techniques- Code of practice for protection of personally identifiable information in public clouds.

As part of the company’s focus on security issues, the company security team performs on a regular basis:

Monitoring and analyzing the infrastructure for suspicious activities and potential threats.
Issuing periodic security internal review.
Dynamically updating the security model and addressing new security threats.
Systematically examining the organization’s information security risks, taking into account threats and vulnerabilities.
Designing and implementing a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address the risks that are deemed unacceptable.
Adopting an overarching management process to ensure that the information security controls continue to meet the organization’s evolving information security needs.

Protecting Customer Data
Our systems are hosted at Iron Mountain and Azure infrastructure. They’ve devoted an entire portion of their site to explaining their security measures, which you can find in the following links:

No one other than our senior IT staff can access the data of clients and this is only done if it is necessary to solve client-related issues.

Secure Software Design
Any new feature or code that will be implemented into our system starts with an in-depth analysis of security and privacy risks. All code is saved into a git version control repository and evaluated in a test environment before deploying it into our production environment. All code is reviewed by a second developer to ensure code quality. All code undergoes SAST, DAST/IAST security scans.

Physical Security Protocols
Security controls at Iron Mountain data centers are based on standard technologies and follow the industry’s best security practices. The physical security controls are constructed in such a way as to eliminate the effect of single points of failure and retain the resilience of the computing center.

Environmental Controls

A variety of environmental controls are implemented at the data center facilities.

Servers are locked inside the infrastructure in a designated area.
The server area is cooled by a separate air conditioning system, which keeps the climate at the desired temperature to prevent service outage.
The facilities are protected by a fire suppression system, which protects the computing equipment and has built-in fire, water, and smoke detectors.
The facilities have on-site generators, which serve as an alternative power source.
There is 24-hour video surveillance of all entrances and exits, lobbies, and ancillary rooms. The videos are recorded and monitored, and retained for later use.

Network Security
Firewalls: Applications in the hosting and cloud have firewalls installed to shield them from attack and prevent the loss of valuable customer data. The firewalls are configured to serve as perimeter firewalls to block ports and protocols.
DDoS mitigation: All application access, including direct application access and API access, are protected by a dedicated DDoS mitigation service to ensure high availability at all times, as well as prevent attacks and malicious activities.

Encryption
Loffa Interactive Group ensures the security and privacy of user information by encrypting client data on all servers.
Our systems are designed to ensure data is protected at all times. Specifically, we’re using TLS v1.2 with strong ciphers to protect data in transit, and AES-256 to encrypt data at rest. User passwords are hashed and salted with a modern hash function. File transfers are via Secure FTP, and files are further encrypted via pgp for in transit protection.

External Security Audits and Penetration Tests
We work closely with industry leaders in web app and infrastructure security who perform penetration tests and audits of all Loffa Interactive Group properties. We monitor our product for security vulnerabilities automatically as the product grows.

System Monitoring, Logging and Alerting
Loffa Interactive Group monitors servers to retain and analyze a comprehensive view of the security state of its production infrastructure. We collect and store production server logs for analysis. Logs are stored and indexed in a separate network.

Backup
We consistently backup the data of our customers. Critical data is backed up every hour, and non-critical data on a daily basis. Backups are encrypted and distributed to various locations, where they are retained for 25 days.

Incident Management
To handle security incidents effectively, Loffa Interactive Group has constructed incident response and notification procedures. Loffa Interactive Group employs an Incident Handling team that responds to security incidents and mitigates risks. The team uses monitoring and tracking tools and performs real-time analysis. Additionally, the team has clear procedures in place for communicating the incidents to any involved party and for handling escalations. Every incident is forwarded to the security team leader for assessment and analysis.The level of severity is a measure of its impact on, or threat to, the operation or integrity of the institution and its information. It determines the priority for handling the incident, who manages the incident, and the timing and extent of the response.

Personnel Security
Loffa Interactive Group realizes that the malicious activities of an insider could have an impact on the confidentiality, integrity, and availability of all types of data and has therefore formulated policies and procedures concerning the hiring of IT administrators or others with access to important and crucial systems. Loffa Interactive Group has also formulated policies and procedures for the ongoing periodic evaluation of IT administrators or others with system access. User permissions are continuously updated and adjusted so when a user’s job no longer involves infrastructure management, the user’s console access rights are immediately revoked.

Security Awareness and Training
In order to help ensure that Loffa Interactive Group employees are aligned with the security practices and aware of their duties, Loffa Interactive Group conducts multiple information security awareness campaigns. In addition, the security obligations of users and the entity’s security commitments to users are communicated on an annual basis through the company policy and code of conduct document.
Our engineering and operation teams keep their skills up to date regarding security best practices. We have coded many different online systems and are experienced in infrastructure security and systems security.

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